Hey there! Chris here, founder of Aeva AI receptionist for healthcare.
Yesterday I asked the team something simple:
How many calls did Aeva handle for clinics in 2025?
They came back with: 100,467 calls.
Just over one hundred thousand patient calls, picked up, handled, no wait, no voicemail.
Love that. But I wanted to dig deeper.
How many of those were actual appointments booked?
11,820.
That’s 11,820 times Aeva helped get a patient through the door.
So that got me thinking.
What did that mean financially for the clinics we serve?
So I took a modest average appointment fee of Aeva customers ~$100 AUD (around £50), and multiplied it by the bookings.
$1,182,000.
Over a million dollars in bookings, not just from returning patients calling during business hours.
But from new patients calling after hours, on weekends, in the cracks where most clinics simply can’t respond.
How a rabies shot reminded me what’s broken at the front desk
A few weeks ago, I helped feed a stranded kitten. (I’m a sucker for animals)
I got a little too close to the food and ended up with a bite on the finger.
So I needed rabies shots.
I booked into a local vaccination clinic.
Walked up to reception. There were two receptionists, both on the phone.
Neither looked up. No smile. No “just a moment”. Nothing.
I stood there for 7 minutes.
Not in a queue. Not being helped. Just… there.
I was on hold, in real life.
Me, waiting 7 minutes to be noticed
Sure, you may say, “Chris, this is a GP clinic, they’re worse for this.”
And I’d agree.
But I couldn’t stop thinking:
Humans should never be the ones stuck taking repetitive phone calls.
That’s not what they signed up for. That’s not why they work in care.
And yet, that’s where they end up. Tethered to a ringing phone, unable to look up, to greet, to connect.
That’s why we built Aeva.
To let patients feel seen.
To bring back a bit of humanity to the front desk.
Aeva’s outbound calling is already changing the game
When we launched outbound calling last week, we knew it would be big.
What we didn’t expect was how quickly it would start reshaping the day-to-day for our clinics.
I’ve already heard from multiple teams who are using it in ways we hadn’t even anticipated.
One clinic told me they’ve been using the “sick day rescheduling” script, tweaking it slightly to proactively call patients when a practitioner forgets to block their holiday or is off at a conference.
And then there’s the ‘patient follow-up calls’.
Patients who had every intention of coming back, but got busy. Kids, work, life.
Now, they get a gentle check-in call from Aeva.
Checking in to see how they feel after the last session, offering to book them in.
It’s subtle. But it’s making a huge difference.
Looking at where we are now: $1.1m in appointments booked, patients feeling seen, clinics finding new ways to use Aeva. I’m reminded why we started this.
We’ve got a long way to go.
But with every hour we give back, every patient we help rebook, every moment we free up for clinicians to just focus on their patients, we’re getting closer.
Thanks for being part of this.
Every call counts,
Chris Baxter
founder, Aeva AI Receptionist for healthcare
www.aevaai.com
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