Hey there! Chris Baxter from Aeva AI Receptionist for Healthcare.
Big week. My CTO and I have been working closely on a fresh roadmap for Aeva AI, and it’s full of features that you’ve actually asked for.
Everything we build starts with real requests from practitioners. We don’t just guess what might be useful. We listen. Of course, we can’t build every single thing that comes through. But if multiple clinics are asking for it, we move fast to make it happen.
From the very start, there’ve been two features that keep coming up over and over. We’ve held off until we could do them properly and now, they’re finally on the way.
Payments over the phone
If your practice already takes deposits before confirming appointments, this one’s for you.
We’ve heard from countless clinics that collecting a deposit has been the single most effective way to eliminate no-shows. It’s simple, and it works.
Until now, Aeva couldn’t support this – but that’s about to change.
We’ve been working with Stripe to build a custom flow that allows Aeva to handle deposit payments automatically over the phone.
Here’s how it’ll work:
Appointment time is agreed on.
Aeva lets the patient know it’s reserved for the next X hours pending payment.
Aeva sends a Stripe link via text or email after the call ends.
If payment is completed, the appointment is confirmed. If not, it’s released.
For clinics not yet using deposits: I’d seriously consider it. Based on what I’ve heard from other owners using it with online bookings, it’s made a massive difference.
(If you’ve got ideas on how this flow could be better, reply and let me know.)
ETA: 2 weeks
Call transferring back to in house staff
Another highly requested one. When Aeva reaches a point where she can’t help further, you’ll be able to transfer the call back to the team. This is ideal for practices who also have in person receptionists as well.
It’s useful when someone asks something Aeva doesn’t know or wants to speak directly to a person.
Right now, Aeva takes a message and emails it to your team, which works well. But for clinics using Aeva as a first-line triage before calls reach reception, this new feature means only the right calls make it through. Everyone else gets helped instantly.
Is this something you’d use?
ETA: 4 weeks
It’s all about the patient experience
“Hey Chris, nice to hear from you again, it’s Aeva the AI receptionist from the Physio Clinic. How can I help today?”
That’s what a returning patient could hear when they call a clinic using Aeva.
No matter what features we’re building, our focus is always the same: how does it feel when someone calls your practice?
They shouldn’t feel rushed. Or confused. Or like they’re waiting in a queue. They should feel looked after.
That’s why we obsess over the details. How Aeva sounds. How quickly she responds. Whether she’s actually being helpful. The bar isn’t "good for AI" — the bar is "better than great customer service."
And it’s already happening. Patients are impressed. They’re greeted by name, remembered, and rebooked in under a minute. It feels professional, personal, and efficient — everything a modern clinic should be.
That’s the future we’re building.
If there’s anything you’d love Aeva to do next, just hit reply. I’d love to hear it.
Keep innovating,
Chris Baxter
Founder, Aeva AI Receptionist for healthcare
www.aevaai.com
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