Hey there! Chris here from Aeva AI Receptionist for Healthcare.
It's been a few weeks since we launched the brand new Aeva Web Chat, and this week Louis and I pulled the first proper round of stats on how it's truely going out in the wild.
How Aeva’s new AI chat is helping clinics:
1. Nearly a third of all chats happen after hours. 29% of conversations start before 8am or after 6pm, and we’ve found they convert at exactly same rate as daytime enquiries.
2. Hundreds of front-desk conversations handled every month, zero staff time. Over the first few weeks of launching the AI chat, hundreds of Aeva users have already started implementing it onto their websites and this is growing every week.
3. These are real conversations, not a gimmick chatbot. Almost two thirds of visitors go beyond their first question, where Ai is nurturing them, chatting about pain, pricing and appointments over multiple messages.
4. 38% of chats show booking intent. Over a third of website conversations end with the visitor guided straight to the clinic's booking calendar.
5. It captures the leads a website alone never could. A visitor with severe knee pain could say "let me think about it". The AI will offer a no-pressure callback and patients have been sharing their phone number. That lead doesn't exist without the chat.
6. Instant answers on the questions patients actually ask. "Do you take Bupa?" answered in two seconds, along with HICAPS, Medicare rebates and pricing, while the front desk is busy on the phone.
7. Live in four countries. Australia, New Zealand, the UK and Ireland, with each clinic's own voice, right down to clinics setting up "Kia ora" greeting in NZ.
Announcing what’s next: SMS
Aeva now answers your inbound calls, makes your outbound ones, and runs the chat on your website.
And the team has already started building the fourth channel. AI SMS messaging.
But we need your help.
Hit reply if you want to be a part of changing the way clinics operate forever, share below what you want to see in Aeva sms.
Meanwhile, chat gets sharper every week on its own. Every question it can't answer is flagged and fed back into your clinic's knowledge base, so the version on your site next month will be smarter than the one there today.
Our job is simple. Make sure you never miss another patient again.
Every call counts,
Chris Baxter founder, Aeva AI Receptionist for healthcare
P.S. If you’re already an Aeva customer and haven’t put the Aeva web chat on your site yet, it's free and takes about ten minutes, go to Aeva dashboard > chat > setup.
And if it's already live, hit reply and tell me how it's going.
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