Hey there! Chris here from Aeva AI receptionist for Healthcare.
Today I am so excited to announce that I’ve just come out of a meeting with my team, and we’ve finalised the release date of a feature that’s been a long time in the works. It’s going to be released to Aeva customers in January 2026.
If you thought having all your calls handled for you by an AI that never sleeps was pretty cool, imagine an AI you can use to call patients who’ve dropped off their treatment plan and need a reminder to re-book.
This is going to change the game for practitioners and directly generate additional revenue for the practice.
How do we know this will work?
Before starting Aeva AI Receptionist for Healthcare, we were outbound specialists. I personally made over 20,000 sales calls and generated millions in revenue using good old-fashioned cold calling.
In 2024, we took that same expertise and ran AI-powered outbound campaigns. Over 150,000 calls across multiple regions for major companies, driving leads and revenue entirely through automated AI phone calls.
But we chose to stop working for them, and go all in on supporting clinic owners instead.
Now, we’re bringing that outbound experience into healthcare, and releasing the most advanced feature we’ve ever built, exclusively for Aeva customers.
Yes, you’ll need to be on an Aeva Receptionist plan to access the outbound feature.
Here are the 5 types of calls we are looking into:
Treatment plan re-engagement
This will likely be the first released. A campaign can be set up to call all past patients within a specific timeframe who haven’t yet booked a follow up appointment.
For a lot of allied health, practitioners don’t want to push patients into a follow-up if they’re already feeling better. But often, patients don’t rebook not because they’re better, but because the unbearable pain that got them there has lessened, not because the issue is fixed. The follow-up appointment is usually vital to ensure the problem doesn’t come back. That’s exactly what your AI receptionist can communicate by calling these patients and recommending they book a follow-up.Rescheduling sick practitioner’s patients
This one won’t be used all the time, but it’s really useful when needed. If a practitioner is sick, with a click of a button, your AI can inform all patients and help them reschedule.Appointment reminders
A classic, but especially useful for patients who don’t respond to texts or who still use landlines.No show follow ups
Unfortunately, this happens. We can be annoyed by it, or we can use AI to make the most of it and ensure that patient isn’t lost forever and rebooks.Waitlist notification
If you have a busy schedule, last-minute cancellations are the worst. With this feature, AI will call through your waitlist to find the next available person to take that slot.
I Need Your Advice
I honestly couldn’t be more excited to get this into your hands.
But before we launch, I’d really love your advice.
Over the last 12 months, we’ve built Aeva AI Receptionist by listening closely to what you needed. Every feature we’ve released came directly from conversations with clinic owners, not guesses. That’s why it actually works in real-world clinics. And that’s exactly how I want to build this new outbound feature too.
We don’t want to guess what matters most to you. We want to hear it from you directly.
What do you think of the outbound call types we’re introducing? Which ones would be most useful? What’s missing? What would make this even better?
If you’ve got thoughts, ideas, questions, or just want to try it first, reply to this email. The more advice and feedback we get, the better this tool will be for you and your clinic.
Let’s build this together.
Chris Baxter
co-founder, Aeva AI Receptionist for healthcare
www.aevaai.com
Follow me on Linked In
Book a call with me about product support or anything here.