Hey there! Chris here from Aeva AI Receptionist for Healthcare
This week I got an email I honestly wasn’t expecting.
It stopped me mid-task.
It was from Gwen. She’s a newer Aeva customer whos been using her AI Receptionist for just over 2 months now. She took the time to set her AI properly. And now it’s just… running. Quietly. Reliably. Handling every incoming call while she gets on with treating patients.
Her calls are on autopilot.
What she wrote next is why I wanted to share this with you.
Below are the five things Gwen says she genuinely loves about her AI receptionist.
This is 100 percent her words. I haven’t edited a thing.
Hi Chris,
I wanted to let you know about just a few things I absolutely love about Aeva.
The first is the peace she brings me. I no longer have calls interrupting me while I’m in clinic treating patients, and I don’t need to send them to voicemail.
Second, I’ve been shocked at how beautifully she takes bookings, even from older people. It’s so slick. Booked and deposit-paid appointments just appear in the diary, with an email notification to let me know.
The third thing I love is how Aeva handles the inevitable calls from cold callers. She holds the clinic line better than any human I know could. She’s calm, explains she’s here to assist with clinic enquiries and bookings, and the salespeople can’t help but be polite to her. They nearly always decline to leave a message and then never call back. Perfect.
Fourth, Aeva is so reliable. 24/7, 365. My friends and colleagues who have human receptionists are plagued by sickness absence, which is a huge problem for their businesses. Aeva is always on, and that’s a weight off my mind.
I’ve loved seeing calls coming in on Sunday evenings when patients don’t expect an answer. They are surprised and delighted. I guess they’re able to take calling us off their Monday morning list, and who doesn’t love a shorter Monday morning to-do list.
I feel proud to have Aeva as one of our first points of contact. She fits perfectly into my AI and automation-led clinic.
Thank you,
Gwen
Founder and Clinical Director
When we started building Aeva, this is exactly what we hoped would happen.
Less noise. More focus. Better patient experience. And clinics that feel calmer to run.
Emails like this remind me why we keep refining, improving, and pushing Aeva forward every single week. It reminds me just how much every call counts.
Keep innovating,
Chris Baxter
co-founder, Aeva AI Receptionist for healthcare
www.aevaai.com
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