Hey there! Chris here from Aeva AI Receptionist for Healthcare.
Over this past year, I’ve been watching the AI receptionist space grow, not with a wave.
But with a tsunami.
What started as a novelty (clunky voice assistants) is now infrastructure. In 2025, AI receptionists are becoming critical systems, relied on every day by real businesses. And they’re emerging faster than I ever imagined.
Practice owners are now replacing their voicemail with an AI receptionist that never misses a call. Ever. For just a few hundred dollars a month.
And what blows me away? It pays for itself, over and over again.
By saving new patient bookings.
By facilitating cancellations and reschedules, freeing up slots.
By giving clinic owners peace of mind that patients aren’t being ignored on the phone.
It still amazes me how deeply embedded Aeva has become in so many clinics around the world.
Whats the easiest way to grow a Clinic?
Start answering every call.
That’s what a practice owner told me recently. And honestly it hit hard.
It’s obvious, but also completely true.
Calls not being answered is like locking your front door during business hours.
And it’s happening every day. Not because teams don’t care, but because they’re stretched thin. Receptionists are only human. Clinics can’t afford full admin teams. And the phones? They don’t give mercy.
This week I came across something that really caught my eye. A startup in the US called Beside just raised $32 million to build an AI receptionist for small businesses. Honestly, I love seeing this. It shows the world is waking up to the exact problem we’ve been solving for a while now.
The front desk is broken, receptionists need support and software needs to do more than just help… it needs to handle it.
We are proud to be 100% focused on healthcare, and the #1 choice for Cliniko users. We’re also confident we can stay the top choice. Why? Because we move faster than any other company ever will. We listen to practitioner’s feedback, and do everything we can to see how we can add features and improve Aeva.
Aeva is what it is today because of every single clinic owner who’s shaped it with their input.
You’ve all helped make it real.
So… what’s next? (I’m excited)
This is the part we’re most focused on as we head into 2026.
It’s no longer enough for AI receptionists to be functional they must become relational. This means emotional intelligence built in from the ground up. Systems that can read between the lines of a patient’s voice, respond with real empathy, and create trust in the moments that matter most.
The way they’re greeted in that first few seconds can shape their entire experience.
I believe AI should never feel robotic, transactional, or cold especially in healthcare. What we’re building now is the next frontier: AI that feels intuitive, emotionally present, and deeply human, without ever pretending to be something it’s not.
And the only way to get there is obsessively work with the people who run clinics every day. To listen. To learn. To ship fast and improve faster.
Keep innovating,
Chris Baxter
co-founder, Aeva AI Receptionist for healthcare
www.aevaai.com
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