Hey there! Chris here from Aeva AI Receptionist for Healthcare.
Question: Do you sell your discipline to everyone you meet?
It’s okay if you do (every practitioner does)
The thing I love most about working with practitioners is that they truly believe in what they do. Take Chad, a Kiwi with a wellness clinic down in Christchurch. He had me in stitches on our first call. It was meant to be me selling him on Aeva. But by the end, he and his business partner had turned it clean around and were selling me on chiropractic. The full pitch. Elite athletes, nervous systems finely tuned, an offer to bring a portable table over and sort me out. I've never enjoyed a sales call more.
What I loved most, though, came right after. The guy who'd just been selling me on chiropractic handed me the best idea I've heard all year for how to stop selling to patients.
His idea: stop making the outbound lapsed patient calls about offering a booking. Make it a feedback call, and actually mean it.
The whole point of the call becomes the feedback.
Here's roughly how it goes. Steal it. And if you're on Aeva, paste it straight into your outbound agent. If you're not, the idea still works for whoever picks up the phone.
"thanks {{first_name}}, it's [your AI's name] from [your clinic]. I just wanted to check in for some feedback after your visit {{last_seen}} with {{practitioner_name}}. How did you find your last session and do you feel you are on track with what you first came in for?"
If they're doing well: "That's great to hear, I'll pass it on to {{practitioner_name}}. We have actually had a few slots pop up in the calendar too, can I help you get booked in for your next session while we’re here?"
If not quite: "Sorry to hear that. It might be worth {{practitioner_name}} taking another look. I've got [next available time] free, otherwise are there any better times that suit you?"
PracSuite integration now launched
We've just launched our Aeva PracSuite integration in Beta. If you're on PracSuite, Aeva now works with your PMS.
And if you already do recalls by text or email, try one round like this by phone. Ask for feedback, not whether they'll rebook. Then watch what happens.
Every call counts,
Chris Baxter
founder, Aeva AI Receptionist for healthcare
P.S. Aeva booked Thomas a patient while he was pushing his daughter on the swings. If you've had a moment like that, hit reply and tell me. I read every one.
www.aevaai.com
Follow me on Linked In
Request an Aeva feature here
Book a call with me about product support or anything here.
Chris Baxter founder, Aeva AI Receptionist for healthcare