Hey there! it’s Chris here from Aeva AI Receptionist for Healthcare.
This week we’ve been deep in the weeds again.
Every clinic we speak to is coming from the same pain point: missed calls, stressed-out reception staff, and patients left waiting. The goal hasn’t changed, it’s to get them to a place where their phone is answered every time, with real support, in real time.
But a conversation with a new customer this week really hit home.
Myself and my co-founder, Louis in the Aeva powerhouse
Aeva VS others
A new Aeva customer told me they'd been trialling one of the other AI receptionist systems out there for a month and they were hoping it might do the job. But it left them disappointed. And worse, it left their patients frustrated.
They told me why they wished they’d found Aeva first.
Here’s the differences that stood out to them:
The other system just didn’t feel real. Awkward filler words and unnatural interactions.
Some of the basics weren’t an option, such as simply collecting an email 😅
And for set up, there was no custom scripting to allow it to really be refined for their unique practice.
Hearing that made me both proud and sharp. Proud of how far Aeva has come, but also aware that staying ahead doesn’t happen by accident.
When we first started, setting up Aeva for a new clinic could take 2 to 4 weeks. These days? Within an hour. You can go from sign-up to live, same day.
What changed?
We’ve automated the setup process using as much AI as possible. From our AI scanning your website to build a training knowledge base, to a system that understands your appointment types and creates just the right questions to book the right one with the right practitioner. No matter how complex your appointment options are.
Staying Ahead Means Never Standing Still
All of this has reminded me, we can’t get comfortable.
Recently, we’ve rolled out a pricing increase for new subscribers. I’ll be honest, pricing is always tricky. But the feedback has been clearer than expected. Most clinics still say its a no brainer.
“If Aeva saves me just one or two missed patient this month, it’s paid for itself.”
This positive cashflow for Aeva is being used to reinvest into hiring talent to build out new features faster, offer an ever better customer experience and to create the most natural AI reception experience ever for Aeva users.
Yes, we’ve come a long way. Yes, it’s exciting when new customers tell us we’re miles ahead of the rest. But staying ahead doesn’t come from celebrating. It comes from listening hard, improving faster, and being just as obsessed with the details now as we were when we started.
So we’ll keep shipping. Keep questioning. Keep treating every call like it’s the first one we’ve ever answered.
Keep innovating,
Chris Baxter
co-founder, Aeva AI Receptionist for healthcare
www.aevaai.com
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