Hey there! Chris here from Aeva AI Receptionist for Healthcare.
A few weeks ago I was on a sales call with a podiatry clinic owner in London. We were about twenty minutes in. Good conversation.
Then her phone rang.
She apologised, held up a finger, answered it. Handled a patient booking. Hung up. Looked back at the screen.
"Sorry about that. That's literally why I'm talking to you."
We both agreed to forget the rest of the walkthrough. We got her set up that afternoon.
I've thought about that moment a lot since. Because the interruption wasn't just about a missed booking. It was about her day. Every day.
The phone rings mid-consult, so she loses focus. It rings while she's writing notes, so the notes take twice as long. It rings at 6pm when she's finally home, so she never quite switches off.
That's not a revenue problem. That's a quality of life problem. And for a lot of clinic owners, it's the real cost of running a front desk without any backup.
Then there's the number most clinics haven't looked at
One of our customers recently tracked exactly how many calls were being missed, not just after hours, but any time the phone couldn't be answered. Mid-consult. Busy front desk. Lunch cover.
Roughly four new patients a week were calling and not getting through.
About sixteen a month.
Those calls now route to Aeva as a backup. Before that, they went to voicemail. Most didn't leave a message. Most clicked the next clinic in the list and called them instead.
At $125 per initial consultation, that's $2,000 a month.
$24,000 a year.
Not just leaking after 5pm. Leaking all day, every time someone couldn't get to the phone.
The exercise I'd do this week
Pull your missed calls log. Count anything that went unanswered, after hours, mid-consult, overflow, lunch.
Estimate how many of those were likely new patients.
Multiply by your average initial consultation fee.
Then annualise it.
That number, for most clinic owners, is bigger than they expected. And once you've seen it, the small effort needed to fill that gap makes sense.
What we're working on
We're currently setting up a public feature roadmap so Aeva customers can see exactly where we're headed and have real input into the direction. Every customer will be able to vote on what they want us to prioritise and what's going to impact them the most.
If you've got a feature idea you'd like to see on there, hit reply now.
We're also seeing more clinics leveraging Aeva Outbound with Inbound. Inbound catches the calls that would otherwise hit voicemail after hours. Outbound goes back and calls the patients who've lapsed. Together they cover both ends.
Still a small team of five. But honestly, the momentum right now is unlike anything we've felt before.
We're improving every corner of the product, the numbers keep growing, and honestly, my team and I are more excited about what's coming in the next few months than we've been at any point since we launched.
Every call counts,
Chris Baxter founder, Aeva AI Receptionist for healthcare
P.S. If you have any quirky stories about your AI receptionist I would love to hear how it’s going. Hit reply below, I read everything.
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