Hey there! Chris here from Aeva AI Receptionist for Healthcare.
Do you know how many website visitors you get?
I can guarantee it's a lot more than the number of patients you book.
So why are they all there? In my experience it comes down to three things.
Price
Availability
Comparison
These are people with a problem. A problem you could probably help them solve.
But they're hesitant. Maybe a bad experience somewhere else. Maybe they're just not ready to ask yet.
They're in bed. They're in a busy cafe. They're at work. Or they want to do a bit more research before they decide to talk to a receptionist.
And right now, the solution is to do nothing at all. We let them browse. And if they like the website, and the pricing looks alright, and the availability happens to suit, then maybe they book when they're ready.
Maybe.
We knew there had to be a better way.
The Aeva Web Concierge is here
When Louis and I first started discussing the concept, we realised something already existed for this. It was just doing a pretty poor job of it.
The all too well known website chat bot.
It's a question and answer tool. Nothing more. It doesn't understand the patient journey, it has no idea what someone might be feeling, and it does nothing to make them confident that this is the clinic that can help them.
That's when we realised what we actually had to build.
An AI chat that nurtures the people browsing your website. That greets them properly. That gives them the confidence to book, even when the price is a bit higher than they hoped, and even when the next available appointment is a day or two further out than they wanted.
Try it for yourself
Have a conversation with a demo Aeva Web Concierge here.
I'd recommend testing things like:
"What's the price?"
"Why should I pick your clinic?"
"What appointment type do you recommend?"
We've included this in Aeva free for all users, and it's already having a real impact.
What it does
The Web Concierge is your always on assistant. It sits on your website, looks the part, and gets on with helping people.
Nurtures patients gently, guiding them to feel confident enough to book
Takes messages and passes them on to you and your team as needed
Lets patients use your online booking widget inside the chat itself
Guides both new and existing patients on the right process for them
The bit I keep coming back to
Most of the people who look at your website this week will never book or ring you.
They'll read, they'll weigh it up, they'll forget and close the tab. There's no missed call, no voicemail, no enquiry. Nothing that shows up anywhere for you to follow up on Monday.
That was never a marketing problem. That's your front desk, sitting on your website, unstaffed.
The Web Concierge is our first proper go at fixing it. It's free for every Aeva user and it takes about ten minutes to put on your site.
Go and have a play with it, I’d love to hear how is goes.
Every call counts,
Chris Baxter
founder, Aeva AI Receptionist for healthcare
P.S. Ask the demo the hardest question your team gets. Then hit reply and tell me how it did, good or bad. I would love to hear your feedback.
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