Hey there! Chris here from Aeva AI Receptionist for Healthcare.
The best technology disappears. You stop noticing it's there and it just, works. That's always been the goal, and the hardest part of getting there is usually something so tricky it barely seems worth chasing.
A few weeks ago, my co-founder and CTO Louis had a motorbike accident. If you haven't come across Louis before, he's the technical brain behind Aeva and leads our development team. Every line of code, every architectural decision, every time you've heard Aeva handle a call, that's him. He doesn't do interviews or post on LinkedIn. He just builds.
He's going to be fine. But for now he's been stuck in bed, a bit banged up, with nowhere to be and nothing to do except think.
I bought him a bed desk. Not as a joke. I knew laying still would drive him mad faster than any injury could.
He didn't say much. Just set it up and went quiet.
Louis doesn't announce what he's working on. He doesn't send updates or ask for input. He disappears into something, and you don't hear from him until it's done.
Stuck in bed with no meetings, no context-switching, no interruptions, he went somewhere he rarely gets to go. Just him, the code, and a problem that had been sitting in the back of his mind for months ‘how can we make Aeva feel even more realistic?’.
I got a call from him on a Tuesday morning. No warning.
"I've been working on something," he said. "Didn't want to say anything until it was done."
He'd managed to figure out a way to cut Aeva's response time by 50%. A full second, gone.
That's not a tweak. That's a transformation.
When you're on the phone with a person and they pause before responding, you don't notice. There's warmth in it. You're both human.
When an AI does it, seconds in response are the moment the illusion breaks. It's the pause that makes a patient feel that it is a system.
Louis had been sitting with it for months. He just never had the uninterrupted hours to crack how it could be shortened with all the technology limitations out there. Until now.
He said after the call: “I'm working on a few other things too while I'm stuck here."
Honestly, I'm not sure whether to be relieved he's recovering or concerned that he’s not going to stop building.
Probably both. But for now, you can thank Louis for your 50% faster Aeva AI Receptionist.
Every call counts,
Chris Baxter
co-founder, Aeva AI Receptionist for healthcare
P.S. If you’ve got an exciting or fun story about your AI receptionist, I’d love to hear about it. Hit reply below. I read everything.
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