Hey there! Chris here from Aeva AI Receptionist for Healthcare
I recently caught up with Liz, an Aeva customer who runs a chiropractic clinic in Gloucester, UK, and has been using Aeva since June last year.
She reminded me exactly why she chose Aeva.
It perfectly captured why Aeva exists in the first place, and how much impact the right support can have at the exact right moment.
So much so, that I had to share her story.
The moment that changed Liz’s clinic
Liz got to a point in her business, where she had to make a really tough call. Like many clinic owners, she’d reached a point where admin costs were too high. She had to let go of her real human receptionist.
But what she didn’t expect was how quickly the pressure would hit once the phones were fully in her hands again.
Liz told me about a moment that really stuck with her. She’d been home all morning, no calls. Then the minute she got in the car, four phone calls came through back-to-back. Trying to answer, pull over, tell patients she’d call them back… it quickly became overwhelming.
In that moment, she genuinely wondered if she’d made the wrong decision.
And then, almost perfectly timed, an email from us landed in her inbox.
“That’s brilliant. Just what I need,” she remembered thinking.
Aeva arrived at exactly the right time.
From the start, Liz didn’t just see Aeva as a way to answer calls, she saw it as a way to get her time back. Time to focus on patients. Time to be present in treatment rooms. Time to stop feeling like she had to be “on” every second of the day.
She named her Aeva AI receptionist ‘Sophie’, and Sophie quickly became a fundamental part of the clinic.
Liz laughs when she talks about the difference.
“If you call me out and about,” she said,
“I’ve got to get my glasses on, open the diary, find the appointment… Sophie does it in less than a second.”
“And unlike a human, Sophie never gets grumpy. You can call her at 2pm on a Sunday and she’s still calm, polite, and helpful.”
That reliability mattered, especially for new patients and last-minute changes.
What once cost her around £50,000 a year in admin support is now handled by Aeva for just over £100 a month.
But for Liz, the biggest win wasn’t the cost saving.
It was the feeling of relief.
The feeling that she didn’t have to choose between treating patients well and running a smooth business. The feeling that the clinic could grow without burning her out.
After I sent Liz a draft of this story, she came back and said that’s great, but Chris, you’re missing something important.
Her patients love Sophie.
So much so that after appointments, they’ll say things like:
“Just book me in anytime, I’ll ring Sophie and change it to a time that suits.”
Sophie hasn’t just become a tool in the clinic.
She’s become part of it.
Just before Christmas, Liz even received a thank-you card from one of her patients, addressed not only to her, but also to ‘Sophie, the AI receptionist’.
Stories like Liz’s are exactly why we built Aeva.
Not to replace people, but to support practitioners who care deeply about their patients and deserve systems that care just as much about them.
Sometimes, all it takes is the right solution showing up at the exact moment you need it most.
Every call counts,
Chris Baxter
founder, Aeva AI Receptionist for healthcare
P.S. If Aeva has had any impact for you too, I’d love to hear about it. Hit reply or book a time and I would love to catch up.
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